ANZ ATM Altona Gate Shopping Centre

Reviews of ANZ ATM Altona Gate Shopping Centre

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  Eliza Pach Added February 16, 2023

  ★ ☆ ☆ ☆ ☆
  appalling customer service. we waited in line for 30 minutes only to be told that we had to make an appointment to open an account!!!!! even though I have 5 accounts with them already, and then when I said I could see someone was free, was told they had another meeting, only to watch them get up walk out into Coles. Ridiculous. then try and make an appointment with someone! Wait online or on the phone. It's a joke,
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  Claire Fuernrohr Added February 15, 2023

  ★ ☆ ☆ ☆ ☆
  So much negative I don't know where to start - went in to open a share trading account. I'm a mother with toddlers, no banking experience yet I knew to ask whether they had to cite a trust deed - I was told not required. A week later I had to follow up with the bank as I hadn't heard anything - I'm then told that I'm missing documentation (the trust deed). I then have to go back to the branch to get this form sent in - no apologies, rude teller. Complete incompetence, don't know their processes, rude customer service, do I need to go on. The only positive was the excellent service from Maria who works in the Share Trading team who is working on expediting the process for me.
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  obadiah basar Added February 12, 2023

  ★ ☆ ☆ ☆ ☆
  The worst bank manager ever. I have been banking with ANZ for decades. I was depositing coins and notes at the branch when he approached and told me and the the staff doing the deposit that I can only deposit notes and can have my $2 coins exchanged for $1 coins but if I want to deposit the rest of the coins to go outside and use the ATM machine for that. I had all the coins in the bags, so all they needed to do is to weigh them as they did all previous years.
  I have a business and if I told my customers that a particular machine can not be used when they are already at it but have to use some other machine (when the machine is obviously available) and it is only my will that stops them without any further explanation I don't think my customer would come again. I would like to see this branch manager working in a smaller company and how long he would last there. By the way it took 3 times longer to deposit the coins through the ATM.
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  Maree Krajina Added February 09, 2023

  ★ ☆ ☆ ☆ ☆
  Most appalling service ever. I had the most unpleasant experience this morning when I attended the Branch ahead of my afternoon appointment as I would not be able to attend later on. I attended because I had to present in person to verify my ID and sign one form which according to ANZ had to be done in person. It needed to be done immediately and could not wait til next week. I was initially told “there were no appointments available” and when I insisted I had to be seen I was reluctantly told to sit and wait. Not once in the 50mins I waited did anyone acknowledge me. In fact, I noticed an available teller sitting at his desk for 20mins. I had to interject when this same teller went to get their ‘next appointment’. The only way I was acknowledged was when I raised my voice at which point they refused to serve me which I am certain was their intentions all along! I am curious to know what on Earth is ANZ thinking running this style of “so called Branch”. The staff are lacking in basic customer service, were not willing to ascertain why I was there nor willing to be somewhat flexible not to mention the ludicrous opening hours. I will NEVER go back to this Branch and it is clearly evident by their poor reviews that it needs to be audited so that staff can be retrained and reminded that not every situation can be fit into an appointment slot.
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  ROBIN YOUNG Added February 06, 2023

  ★ ☆ ☆ ☆ ☆
  sht service from Eyasu. Cheater always try to cheat others’ money. Charged service fee for closing account while other branches don’t charge anything. Bye ANZ batch of scammers with lack of customer service training. Sercurity with shtty mouth.

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